Improving the payroll process: An action research in JDC Group Holdings Inc.

Date of Publication

7-1-2019

Document Type

Insider Action Research

Degree Name

Master of Business Administration

Subject Categories

Accounting | Human Resources Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Patrick Adriel H. Aure

Defense Panel Chair

Rachel Alvendia Quero

Defense Panel Member

Denver Bingski D. Daradar

Abstract/Summary

Two action research cycles of construction, planning, taking action and evaluation were performed, in the spirit of collaboration and co-inquiry, to improve the company’s payroll process. Squeezed time for processing and approving of payroll, additional manpower for squeezed processing time, and time-consuming payslip printing defined the current state. Interventions included managing employee misperception of change and piloting three process innovations: deferred cut-off, conversion of daily-paid employees to monthly-paid and deployment of payroll software. Relaxed processing and approving of payroll, reduced manpower, and efficient payslip printing defined the desired state. Organizations, management and technology forces contributed to change resistance. Through the methods of action research, a framework was produced for understanding three levels of payroll change: process, system, and culture.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG008131

Keywords

Payrolls—Computer programs

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Embargo Period

1-14-2025

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