Date of Publication
Master of Science in Psychology Major in Industrial/Organizational Psychology
Industrial and Organizational Psychology | Psychology
College of Liberal Arts
Defense Panel Chair
Defense Panel Member
Maria Carla M. Ong
Joffre O. Chua
The study assessed the organizational culture and perceived performance of a professional services firm in the Philippines. Implications of which were identified and interventions on the management and human resources level were proposed. A survey questionnaire was administered to 462 employees from the subject company to obtain organizational culture and perceived performance results. Then, 10 key people were invited to participate in a Focus Group Discussion (FGD) to solicit and derive interventions for the organization. Results showed that the organization scored high in all four cultural traits of the Denison Model. The results on perceived organizational performance are extensive between below average to high average. The intervention proposed on the management level is to conduct a vision-mission review. As for the human resources level, conduct a “Coaching Workshop”, customer service survey, employee satisfaction study and re-evaluation of “People First” initiatives.
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
128 leaves, 28 cm.
Corporate culture—Philippines; Organizational behavior—Philippines
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Dela Cruz, J. D. (2010). An assessment of the organizational culture and perceived performance of a professional services firm in the Philippines. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/6089