Date of Publication

8-11-2020

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Entrepreneurial and Small Business Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Adviser

Jaime T. Cempron

Defense Panel Chair

Mary Margaret Que

Defense Panel Member

Angelique Blasa-Cheng
Donna Lumbo

Abstract/Summary

The purpose of this action research was to streamline the order fulfillment process of Total Enterprises, a direct distributor of moulded plastic furniture and pallets. Through the use of first-person and second-person inquiry, my collaborators and I were able to clarify the issue as consisting of problems with inventory (inbound logistics) and problems with delivery (outbound logistics). Guided by the Japanese 5S concept, we engaged in a series of cleaning and organizing activities, followed by the creation of a logistic management system consisting of tools and policies to achieve the perfect order: optimizing order fill, on-time delivery, and the absence of product returns.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Business logistics; Inventory control; Family-owned business enterprises

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Embargo Period

5-12-2022

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