Added Title

Creating an employee manual, operations manual, and job description for Sannovex Pharmaceuticals

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations


Ramon V. Del Rosario College of Business


Management and Organization Department

Thesis Adviser

Maria Paquita Diongon-Bonnet

Defense Panel Chair

Mary Margaret Que

Defense Panel Member

Jaime Cempron
Donna Aura Lumbo


This action research addressed Sannovex Pharmaceutical Distributor's lack of employee and operations manuals, policies, procedures, and job descriptions. The absence of these documents has confused employees, requiring immediate familiarity with each department's primary roles and the company's policies. The company does not have dedicated Human Resource (HR) personnel. The Finance and Administrative Department is in charge of the HR functions for the time being, while the General Manager (GM) handles employee relations and disciplinary concerns. Sannovex Pharmaceuticals is a sole proprietorship headed by the General Manager (GM) who is also the company's owner. He is of the opinion that the Finance and Administrative Department can handle the company’s 122 employees.

When the company launched in 2006 with only four staff, expectations and rules were informally or unofficially discussed during the interview. These included each employee’s tasks, duties and responsibilities, and work schedule. There was no formal onboarding orientation during its first day, and the GM handled most of the supervision and decision making. Like any startup company, Sannovex managed to run-through its daily operations, including scouting for suppliers, producing sales, conducting marketing efforts, purchasing and ordering materials, invoicing orders to clients, and collecting payments. There were also no employee recordings of time in and out, tardiness, leave credits, and scheduled breaks, among others.

The product of this action research helped organize office processes by setting guidelines to handle inquiries that were not present when the company was created. The improvements done markedly benefited the company's stakeholders, most notably its employees.

Abstract Format







Pharmaceutical industry—Personnel management; Employee handbooks

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