Addressing timeliness of submission of trial balance: An action research using cooperation levers in CGM local government - Bookkeeping Division of the Accounting Department

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration


Ramon V. Del Rosario College of Business


Decision Sciences and Innovation Dept

Thesis Adviser

Benito L. Teehankee

Defense Panel Chair

Jaime T. Cempron

Defense Panel Member

Ana Liza Asis-Castro
Pia Redempta T. Manalatas
Maria Victoria P. Tibon
Brian C. Gozun


This insider action research creates mechanism that transforms Finance division of CGM into a cooperative behavior from non-cooperative. With the anticipation of the continuous growth in the volume of transactions in CGM, timing of the movement of information are necessary to contribute in building capability. The strengths developed with the changes made in its subsystems are small wins that makes CGM closer to its new vision.

The first mechanism established is applied to triggers the cooperative behavior of employees through imposing barriers in external forces that affects the Bookkeeping division process. The cooperation built amongst CGM department enhance productivity of the organization. The second mechanism is the establishment of internal process improvement through the workflow of transactions that affect the Trial Balance. These are the journals and vouchers prepared by the bookkeeping employees of the Accounting Department. Finally, another mechanism that enhances internal cooperation was implemented in the third cycle which is a monthly timeline prepared to monitor and make individual target date of accomplishment of each journal of the trial balance.

We, in the Accounting Department have moved from a self-interested group in the system to a cooperative group of responsible employees. Positive changes have emerged from different actors in this action research. Now there are noted early submission of trial balance to the Commission on Audit and this was credited not only to a single group or individual but from the whole city. Without the cooperation shown by each member of CGM that affects preparation of trial balance, that will not be realized.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.


Continuous improvement process; Personnel management; Supervision of employees

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