An action research on improving collection of rental income of apartment X

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration


Ramon V. Del Rosario College of Business


Decision Sciences and Innovation

Thesis Adviser

Jaime T. Cempron

Defense Panel Chair

Rachel A. Quero

Defense Panel Member

Karen Selina A. Aquino
Ana Liza Asis-Castro
Maria Victoria P. Tibon
Brian C. Gozun


This action research aspired to address the concern on rent collection experience of Apartment X from its delinquent tenants. The tenants delinquency in payment of rent for 90 days resulted to high receivables of the business. Late payments of tenants were caused by individual circumstances of the lessees however, it remained a burden of the management on how to possibly improve its collection system. The said delinquency has caused the business inconvenience and existing management practices are started to be questioned.

In order to resolve the challenges encountered by Apartment X, the three types of inquiries (first, second and third-person) were used, as well as the collaboration among different persons within the organization. It was then found out that the current rent collection rules and regulations were not strictly enforced by the management, and that there was a lack of proper communication among tenants for the necessary follow ups.

Through the use of ADKAR framework model on this action research, both the researcher and the collaborators were able to assess the need of individual change in order to create an impact on the organizational change. According to the framework, change happens first at an individual level, and this change journeys throughout the organization. With the help of proper implementation of solutions to address the issue such as debt restructuring, and establishing penalty charges this action research desired to normalize collection turnover at the standard of 30 days, and hopefully sustain this practice in the organization.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.


Organizational change; Rent charges; Payment; Apartment houses

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