Formalizing Qualiprint Inc. through collaborative development of an organizational structure, policies and procedures

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration


Ramon V. Del Rosario College of Business


Decision Sciences and Innovation Dept

Thesis Adviser

Rafael Gerardo S. Tensuan

Defense Panel Member

Brian C. Gozun


This action research is to formalize Qualiprint Inc., which is a family owned business. For more than 30 years the company has operated without a formal organizational structure, company policies and job descriptions.

This issue of opportunity was addressed by creating an organizational structure aimed to streamline communications in the company as well as to create new roles for the company to achieve their objectives. By having discussions and recognizing patterns of communications we were able to create a formal structure.

Through the study and documentation of traditions in the company, a handbook was created and implemented in the company. In studying how the employees worked and through research, job descriptions were also created for the company.

This opportunity was constructed through collaboration with managers and shareholders of the company. The planning and implementation of the organizational structure, company handbook and job descriptions was done in two action research cycles that resulted in the initial formalization of the company. Since the creation and implementation of formal documents entails change, Lewins change model was used to plan, implement and evaluate the changes. Several reflection and learning techniques from Coghlan and Brannick (2014) are also used for this action research in order to gather learnings and insights.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.


Organizational change; Organizational effectiveness--Measurement

This document is currently not available here.