Formulation and effective communication of policy to improve turnaround of procurement of IT items


Karen Avila

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration


Ramon V. Del Rosario College of Business


Decision Sciences and Innovation

Thesis Adviser

Maria Victoria P. Tibon

Defense Panel Chair

Louie A. Divinagracia

Defense Panel Member

Frances Jeanne L. Sarmiento
Alvin Neil A. Gutierrez
Maria Victoria P. Tibon
Brian C. Gozun


In this action research, we focused on addressing the issue on the disorganized process of procuring IT items in our company thru the formulation and communication of a laptop policy, since IT items are the most widely used tools of productivity in our company. Using the action research approach by Coghlan & Brannick (2014), we collaboratively identified that the lack of policies and procedures result in slow processing of requests for laptops and related items . A policy, as defined by Taurasi (2015) is a course of actions, rules or principles adopted by an organization to govern, direct and enforce actions and business functions(p.1). Well-written policies when communicated properly give multiple benefits to an organization. Effective policies and procedures contribute to efficiency by providing standards, uniformity, ownership and accountability (Curd, 2013). Systematic use of Andersons Policy Process Cycle framework supported by the closed loop communication model by George Kolb (2015) helped us come up with a formal Laptop policy which we communicated and implemented to support our objective of improving turnaround time for processing requests which in turn could improving internal customer satisfaction and also providing clear guidelines to minimize errors in ordering and issuance of laptops.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.


Industrial procurement; Industrial management; Communication in organizations

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