The association of work-life balance and well-being of employees in the Business Process Outsourcing (BPO) sector in the Metro Manila

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Science in Industrial Relations Management


Ramon V. Del Rosario College of Business


Commercial Law

Thesis Adviser

Severo C. Madrona, Jr.


Work-life balance has always been a hot topic in todays take on what characteristics the corporate world should have. Work-life balance is said to be significant in an individuals well-being, organizations health and society as a whole. Any conflict from work and personal life affects the workers well-being. This study focused on determining the association of work-family conflict and family-work conflict on the well being of individuals employed in the Business Process Outsourcing (BPO) Sector in Metro Manila. Well-being is measured by levels of family satisfaction, work satisfaction and psychological distress.

This study is patterned in the existing study The Impact of Work-Life Balance on the Well-being of Employees in the Private Sector in Ireland by Malgorzata Kluczk for the completion of his degree Masters in Business Administration to the National College of Ireland in September 2013. The review of related literature are completely excerpt from the original study.

The study used quantitative research methods, and a sample population was chosen amongst participants who were single and in a relationship, female and male, with and without children, by using a convenient sampling method. The study used a questionnaire that contain existing scales where the Cronbachs Alpha Coefficients were above the recommended 0.7. The study is targeting to acquire 200 responses.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer discs ; 4 3/4 inches


Work-life balance--Philippines--Mero Manila; Time management--Philippines--Mero Manila; Quality of life--Philippines--Mero Manila; Work and family--Philippines--Mero Manila; Contracting out--Philippines--Mero Manila

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