Utilizing technology to improve operational efficiency and productivity: Metrobank's GS Trading Department

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration


Ramon V. Del Rosario College of Business


Decision Sciences and Innovation Dept

Thesis Adviser

Jaime Cempron

Defense Panel Chair

Raymund Habaradas

Defense Panel Member

Pia Manalastas
Ma. C.P. Assumpta C. Marasigan


This study was about an action research on improving operational efficiency and productivity through use of technology in the Local Currency Trading department of Metrobank's Treasury Group. Alexander (2008) defined efficiency as a tool of balance to ensure regularity, stability, and reliability. We measure this as the percentage of errors in terms of inputs in the bank system. Productivity, as discussed by Panko (1991) is the ratio of inputs over outputs. This represents how much input is needed for a certain output. In this study we use a variation of this measure. We utilize the output per hour (OPH) computation to measure productivity. Data was collected through informal dialogues, department and division meetings, and journal keeping using Shein's ORJI model. Data showed that the current systems and processes are inefficient and is a drag to productivity. The action implemented was to utilize available technology to increase efficiency and productivity. By doing so, the researcher and collaborators were able to reduce the inefficiencies in the work process and maximize output for given inputs (time and effort). This was done through the use of Microsoft Excel and creation of a module in the office system that will serve as a link between the two applications. Our results affirm current literature that technology utilized thru human capital does improve efficiency and productivity in the work place. Post action research, daily operational output are accomplished at an estimated reduction of 50% in time. The effort put into doing the work was also significantly reduced as concluded from informal talks and group meetings post implementation. The percentage of errors in the inputs in the bank system was also noticeably reduced from pre-action to post-action.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

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