Title

Performance evaluation based on EFQM excellence model in selected company

Date of Publication

2013

Document Type

Master's Thesis

Degree Name

Master of Science in Industrial Relations Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Commercial Law

Thesis Adviser

Michael David B. Azucena

Defense Panel Chair

James Keith C. Heffron

Defense Panel Member

Andre R. De Jesus
Rex Enrico V. Cruz

Abstract/Summary

The European Foundation for Quality Management (EFQM) Excellence Model is a non-prescriptive framework and the most comprehensive and prevailing quality model which is applied in many countries and sectors. The EFQM model is based on nine criteria divided into two parts five are enablers, and four are results. This study uses the EFQM Model as self assessment tool to identify the strengths, weakness gaps and areas that needs improvement in order to achieve studied company excellence. Regarding gained scores and goal access percentage in excellence Model, it is observed that leadership and key result are the strength point of studied company. On the other hand people and people result are achieved lowest score. This study emphasized the weaknesses as improvement areas and presented some solutions to the company's top managers.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG005496

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

leaves ; 4 3/4 in.

This document is currently not available here.

Share

COinS