Title

Development of a service recovery decision support model: Matching service failures and recovery options

Date of Publication

2011

Document Type

Master's Thesis

Degree Name

Master of Science in Industrial Engineering

College

Gokongwei College of Engineering

Department/Unit

Industrial Engineering

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG005043

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

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