Development of a service recovery decision support model: Matching service failures and recovery options
Date of Publication
2011
Document Type
Master's Thesis
Degree Name
Master of Science in Industrial Engineering
College
Gokongwei College of Engineering
Department/Unit
Industrial and Systems Engineering
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG005043
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Recommended Citation
Cantor, V. (2011). Development of a service recovery decision support model: Matching service failures and recovery options. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/4072
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