Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Science in Psychology Major in Industrial/Organizational Psychology

Subject Categories

Industrial and Organizational Psychology


College of Liberal Arts



Thesis Adviser

Laurene Chua Garcia

Defense Panel Member

Ellen Morada Carla Ong


The purpose of the research was to determine the significant difference in the self-concept and level of anxiety of in-migrants and non-migrant employees in selected call centers in Metro Manila according to the variables of sex, place of origin and type of college education. Descriptive design using comparison was observed. Two-way analysis of variance (ANOVA) was used as a statistical treatment for the study. The study used the Pasao Self-Concept Scale and the IPAT - Anxiety Scale Questionnaire in gathering data. The sample was selected using a purposive sampling design. The in-migrants have been found to have a significantly higher level of self-concept than non-migrants. Both groups obtained average levels of anxiety. Self-concept has a significant difference with sex. Specifically, male in-migrants obtained higher self-concept than male non-migrants. No significant difference was found between self-concept of respondents according the place of origin as well as type of school. Also, the findings revealed that the level of anxiety has no significant difference with sex as well as the place of origin. On the other hand, the level of anxiety of respondents has significant difference according to the type of school. Specifically, non-migrants who graduated from private colleges/universities obtained higher levels of anxiety than in-migrants who graduated from private colleges/universities. Non-migrants who finished college from public colleges/universities have higher levels of anxiety than in-migrants who graduated from private universities. In-migrants who graduated from public colleges/universities have higher level of anxiety than non-migrants who graduated from public colleges/universities. The results indicated a pattern of high self-concept in favor of the more disadvantaged class. In-migrants, specifically, male in-migrants obtained high self-concept. This trend is indicative of an emerging behavior amongst working class in a globalizing economy, specifically for agents working in various call centers in Metro Manila. Globalization implies the obliteration of spatial boundaries where, behaviors based on sex, type of education and geographical distinction cannot anymore be predicted. The immigrants represent Tofflers concept of the Third Wave Worker. A Third Wave Worker is one who has high level of self-concept, who are more confident and who are ready to shed parts of themselves in order to advance themselves and embrace a global consciousness.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.


Self-concept; Anxiety; Personnel management; Job stress; Stress management

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