Title

Organizational and individual attributes of employee empowerment among Filipino frontline employees in selected service and trade industries in Metro Manila

Date of Publication

2002

Document Type

Master's Thesis

Degree Name

Master of Science in Psychology Major in Industrial/Organizational Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Thesis Adviser

Carla D. Mole

Defense Panel Chair

Laurene Chua Garcia

Defense Panel Member

Elena Morada
Joffre Chua

Abstract/Summary

Using a descriptive research design, the study describes employee empowerment by having identified the organizational and individual attributes that promote it, as perceived and experienced by Filipino frontline employees in selected service and trade industries in Metro Manila. Further, the possible correlation between each of the dimensions of perceived employee empowerment and industry type, gender, education, rank, tenure, locus of control, and self-esteem were explored. From the data gathered from 153 participants, it was found that the employees perceived mission and vision, communication, leader's behaviors, training, performance evaluation, and compensation as organizational attributes that promote empowerment. These employees also experienced empowering organizational attributes along these dimensions. Finally, the hypothesis was partially supported with the findings that there were significant relationships between the dimensions of empowerment and rank, locus of control, and self-esteem.

Abstract Format

html

Language

English

Format

Print

Accession Number

TG03404

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

123 leaves ; 28 cm.

Keywords

Employee empowerment; Service industries workers; Psychology (Industrial)

This document is currently not available here.

Share

COinS