Quality standards for measuring the competence of consulting firms in the construction industry in Indonesia
Date of Publication
Doctor of Business Administration
Business Administration, Management, and Operations
Ramon V. Del Rosario College of Business
Management and Organization Department
Herminia R. Fajardo
Defense Panel Chair
Jose Edgar S. Mutuc
Defense Panel Member
Jose Mario B. Maximiano
Rogelio R. Reyes
This study intends to look at the extent of implementation of the prescribed Quality Management System in Indonesia in the JABODETABEK (Jakarta, Bogor, Depok, Tangerang and Bekasi) areas. Both the current situation and component requirements that influence quality performance of consultants in the industry were looked into. In order to answer the enumerated questions this research identifies the following objectives to be achieved: (1) To identify a pattern in the degree of implementation of the prescribed Quality Management System and its components among consultants in the construction industry in Indonesia (2) To identify pertinent factors that influence the extent or degree of implementation of the prescribed Quality Management System as elaborated on by INKINDO (3) To develop an implementation model of the Quality Management System that may be used as a rationale guide in qualifying consultants in the constructions industry in Indonesia (4) explain factors related to Quality Management System implementation in consulting in the construction industry.
The components of ISO 9000 standards, which were covered in the study included company resources, company experience and 31 components of the Quality Management System of ISO among management responsibility, resource management, product realization, and measurement analysis and improvement. From the 4,972 listed members of INKINDO in Indonesia, taken 94 companies stratified into large, medium and small companies and their INKINDO qualification at to whether they are certified of non-certified.
The result of findings is presented in accordance with the objectives of identifying a pattern in the degree or extent of implementation of the prescribed Quality Management System and its component among consultants in the construction industry in Indonesia. On the overall and in comparison with the large-and medium-sized firms, in general the small firms show very little QMS implementation.
The strongest motivation of consulting firms to certify for ISO among the companies which have well documented QMS is mainly on the management priority, social responsibility and need to survive. While for companies which have not documented their QMS the motivation is mainly customer demand, competitive advantage and cost saving.
The findings led to the need for compulsory certification of consultancy firms in the construction industry, and which imposes the implementation of QMS with the recognition and acceptance of ISO 9000 series of standards which are globally recognized. The study prompts this researchers to suggest that INKINDO should before the members to adapt the components of the accepted standards in the assessment of the quality level of consultants in the construction industry in Indonesia to compete against overseas consultants which operate in Indonesia.
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
262 leaves ; 28 cm
Consulting firms -- Standards -- Indoensia; Construction industry -- Standards -- Indonesia
Hadisupadmo, Y. (2005). Quality standards for measuring the competence of consulting firms in the construction industry in Indonesia. Retrieved from https://animorepository.dlsu.edu.ph/etd_doctoral/959