Title

Quality standards for measuring the competence of consulting firms in the construction industry in Indonesia

Date of Publication

2005

Document Type

Dissertation

Degree Name

Doctor of Business Administration

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Adviser

Herminia R. Fajardo

Defense Panel Chair

Jose Edgar S. Mutuc

Defense Panel Member

Jose Mario B. Maximiano
Rogelio R. Reyes

Abstract/Summary

This study intends to look at the extent of implementation of the prescribed Quality Management System in Indonesia in the JABODETABEK (Jakarta, Bogor, Depok, Tangerang and Bekasi) areas. Both the current situation and component requirements that influence quality performance of consultants in the industry were looked into. In order to answer the enumerated questions this research identifies the following objectives to be achieved: (1) To identify a pattern in the degree of implementation of the prescribed Quality Management System and its components among consultants in the construction industry in Indonesia (2) To identify pertinent factors that influence the extent or degree of implementation of the prescribed Quality Management System as elaborated on by INKINDO (3) To develop an implementation model of the Quality Management System that may be used as a rationale guide in qualifying consultants in the constructions industry in Indonesia (4) explain factors related to Quality Management System implementation in consulting in the construction industry.

The components of ISO 9000 standards, which were covered in the study included company resources, company experience and 31 components of the Quality Management System of ISO among management responsibility, resource management, product realization, and measurement analysis and improvement. From the 4,972 listed members of INKINDO in Indonesia, taken 94 companies stratified into large, medium and small companies and their INKINDO qualification at to whether they are certified of non-certified.

The result of findings is presented in accordance with the objectives of identifying a pattern in the degree or extent of implementation of the prescribed Quality Management System and its component among consultants in the construction industry in Indonesia. On the overall and in comparison with the large-and medium-sized firms, in general the small firms show very little QMS implementation.

The strongest motivation of consulting firms to certify for ISO among the companies which have well documented QMS is mainly on the management priority, social responsibility and need to survive. While for companies which have not documented their QMS the motivation is mainly customer demand, competitive advantage and cost saving.

The findings led to the need for compulsory certification of consultancy firms in the construction industry, and which imposes the implementation of QMS with the recognition and acceptance of ISO 9000 series of standards which are globally recognized. The study prompts this researchers to suggest that INKINDO should before the members to adapt the components of the accepted standards in the assessment of the quality level of consultants in the construction industry in Indonesia to compete against overseas consultants which operate in Indonesia.

Abstract Format

html

Language

English

Format

Print

Accession Number

TG05416

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

262 leaves ; 28 cm

Keywords

Consulting firms -- Standards -- Indoensia; Construction industry -- Standards -- Indonesia

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