Empirical analysis of the baldrige model as an assessment tool for DLSAU

Date of Publication


Document Type


Degree Name

Doctor of Business Administration

Subject Categories

Business Administration, Management, and Operations | Educational Assessment, Evaluation, and Research | Higher Education


Ramon V. Del Rosario College of Business


Management and Organization

Thesis Adviser

Divina M. Edralin

Defense Panel Chair

Raymund B. Habaradas

Defense Panel Member

Brian Gozun
Jaime T. Cempron
Benito L. Teehankee
Ronald Pastrana


This empirical analysis of the Baldrige Model focused on the assessment of Baldrige Education Criteria of Performance Excellence in an education organization. The lack of evidence that the award model is appropriate and fit in the Philippine higher education setting, needs empirical assessment that has been substantiated in this research study. This evaluative case study employed mixed methods to analyze the data gathered from focus group discussions and Baldrige assessment of organizational performance of an education institution. To test the theoretical model, 216 data sets generated through a standardized survey were evaluated. Data analysis used One-Way ANOVA to determine the differences in the mean scores of the stakeholder groups and to confirm if responses are consistent in all Baldrige categories or factors of organizational performance in the local setting. This study finds that high levels of organizational performance for certain Baldrige factors such as leadership, measurement analysis and knowledge management, and operations focus, were not associated to high results performance. A lot of researches conducted have dealt with the directions and relationships of Baldrige constructs in the system, but this paper highlights customer focus, indicated by voice of the customer, as a significant factor for achieving good results performance. Implications of this study for Philippine HEIs centered on the evaluation of process factors particularly strategic planning, workforce and customer focus that are linked with results performance. Thus, this study proposes a quality management model for assessing HEIs grounded from an empirical analysis of the famous Baldrige Model which centralizes on student-customer focus. Implications of this study emphasize performance excellence which can be attained through strategic evaluation of the process and results or outcome performance of an education organization.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc; 4 3/4 in


Education, Higher--Philippines; Education--Evaluation; De La Salle Araneta University

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