A Study on factors that affect satisfaction levels of applicants and organizations in online recruitment at Universal Staffing Services Inc.

Date of Publication


Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Business Management

Subject Categories

Business Administration, Management, and Operations


Ramon V. Del Rosario College of Business


Business Management

Thesis Adviser

Brian Gozun

Defense Panel Chair

Alfred Dimaano

Defense Panel Member

Jaime Borromeo


The researchers studied the different factors that help applicants and organizations increase their satisfaction in the online recruitment process in terms of complexity, reliability, assured privacy, and completeness. Through the use of the statistical methods such as the Ordinal Logistic Regression Test, the Mann-Whitney/Kruskal Walis Test, and the Chi- Square Test of Independence, the perceptions of 200 applicants from UNISTAFF indicated that Completeness is the most significant variable that affects their level of satisfaction. Meanwhile, the different perceptions of the organizations (represented by UNISTAFF and Abu Dhabi National Oil Company) were identified through the use of in-depth interviews, which supported the significance of all four variables. Based on the results, it was observed that respondents with varied demographics have a generally similar perception with regard to the different variables identified. The researchers concluded that the framework derived from this study could be used to predict applicant and organizational satisfaction. A larger sample size, however, is recommended to further validate the predictive ability of the model.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

v, 203 leaves ; 28 cm.


Online information services; Applications for positions; Employees--Recruiting--Electronic information resources

Embargo Period


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